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The NCDC provides a wide range of user services. These users range from large
engineering firms designing the latest in safe, energy efficient structures, to
the attorney documenting a weather event, to the individual planning a
retirement move.
Services offered include data resource consultations, subscription items and
publications, copies of original records, certifications, generation of
specialized climate studies, and a host of other climate-related activities.
Services are delivered on a variety of media including on-line access, CD-ROM's,
DVD's, FTP transfer' computer tabulations, maps, and publications.
For specific information regarding NCDC products and services, we recommend a
consultation with one of our technicians or meteorologists.
You may call (828) 271-4800 (selection  on
the automated phone directory) between the hours of 8:00 AM and 6:00 PM EST. You
may also email us at ncdc.orders@noaa.gov.
There is a charge for most services. Prepayment is required and the accepted
forms of payment are Visa, MasterCard, American Express, Discover, wire
transfers and Automated Clearing House. Please refer to the NNDC
Non-Federal Customer Payment Policy for additional information.
There are several ways of ordering data from the NCDC:
**NOTE: Orders placed by
Facsimile, E-Mail, Phone, Mail, or by Personal Visit are subject to the offline
pricing schedules and are subject to a SERVICE AND/OR HANDLING CHARGE.
The Online Store pricing is ONLY valid for those orders
purchased through the online store.
Order some of the National Climatic Data Center's CD-ROM or DVD
products and publications at discounted prices by using
your credit card from the Online Store.
This system uses the Secure Socket Layer protocol to send secure information
over the internet. You must have a secure browser such as Microsoft
Internet Explorer or Google Chrome in
order to use the Online Ordering System.
You can rest assured that all reasonable precautions have been taken by the NCDC
to safeguard your personal order information.
ONLINE ORDERING OF CERTIFIED DATA!!!
Please
access Order Status to check the status of any order you placed with NCDC.
You may contact us via facsimile 24 hours a day at (828) 271-4876. Please
include your payment information with your fax. You must include the credit card
number, name on the card, expiration date and signature of person whose name is
on the card with your correspondence.
Orders placed by this method are subject to the offline
pricing schedules.
The Online Store pricing is only valid for those orders
purchased through the online store.
You may place an order via e-mail.
Please include your method of payment with your email. You must include the
credit card number, name on the card, expiration date and signature of person
whose name is on the card with your correspondence. The e-mail address for orders only is: ncdc.orders@noaa.gov.
The e-mail address for technical questions concerning orders placed
via the Online Store is nndc.weborder@noaa.gov.
Orders placed by this method are subject to the offline
pricing schedules.
The Online Store pricing is only valid for those orders
purchased through the online store.
Our telephone number is (828) 271-4800.
Press '2' for professional assistance with climatological data,
digital products, satellite data, web technical assistance and certified data
Press '1' for orders to be transmitted via facsimile (Minimum
fee: $65) or for fax order problems
Press '4' for Subscription (Hard Copy received by mail)
Press '5' for Subscription (Online)
Press '7' to listen to a recording containing our web site
address, e-mail address, mailing address, fax number and other information.
Press '8' for the current NCDC building status
Press '9' Repeat this menu
Our TDD phone number is (828) 271-4010.
Our normal hours for receiving telephone requests are 8:00 AM to 6:00 PM,
Eastern time, Monday through Friday. If you wish to place your order over the
phone, the charges for the data must be applied to a credit card.
 Visa, |
 MasterCard |
 American
Express or |
 Discover |
Orders placed by this method are subject to the offline
pricing schedules.
The Online Store pricing is only valid for those orders
purchased through the online store.
Our mailing address is:
Commerce/NOAA/NNDC
Attn: User Engagement & Services Branch
Veach- Baley Federal Building
151 Patton Avenue
Asheville, NC 28801
Tax ID #520821608
Please include the area for which you need data (city/state), the type of data
you need (hourly, daily, monthly, etc. / precipitation, wind, temperatures, etc.),
and the period of record you wish to cover (one day, entire month, etc).
When placing an order by mail, please include your method of payment with your
correspondence. You must include the credit card number, name on the
card, expiration date and signature of person whose name is on the
card with your correspondence. When payment is not received with
correspondence, delays in processing occur. A customer service
representative must then contact you, determine what data you need,
and quote you a cost. However, your order will not be processed
until payment is received.
Orders placed by this method are subject to the offline
pricing schedules.
The Online Store pricing is only valid for those orders
purchased through the online store.
You may wish to make a personal visit
to the National Climatic Data Center. Our normal business hours are 8:00 AM to 4:30
PM Eastern time, Monday through Friday, except designated Federal holidays. NCDC
is located in downtown Asheville
a short distance off Interstate 240 at 151 Patton Avenue. Group
tours are available, but must be arranged in advance. Many data requests
cannot be filled on the date of your personal visit due to data availability and
processing requirements. Arrangements must be made for subsequent delivery.
Orders placed by this method are subject to the offline
pricing schedules.
The Online Store pricing is only valid for those orders
purchased through the online store.
Climate Data & Products
Any of NCDC's Climate Products can be ordered using any method outlined above.
We recommend calling one of our customer service representatives for help and
advice in filling non-standard orders. You may also wish to visit the
"How to Contact NCDC" page for further contact information.
Satellite Data & Products
Requests for data are serviced by the Satellite Services Group located at the
NCDC in Asheville, North Carolina. In light of the explosive activity on the
Internet, NCDC's satellite services are meeting the needs of the research and
educational community by providing an increasing amount of qualitative and
quantitative products on-line free of charge. Go to the "Get/View" page for
details.
To meet the varied demands of its worldwide user community, NCDC offers
satellite data in a variety of formats. Users requesting satellite data should
make every effort to supply as accurate and as much information as possible
concerning their needs. Frequently, orders contain ambiguous information, which
results in delays or improper filling of orders. The following points should be
considered and such information furnished in preparing orders for data to ensure
timely, and accurate completion. If you need more information on types of GOES
satellite imagery that can be custom made for you, go to the Sample
GOES Image Products page.
Users are encouraged to speak directly with the user service personnel to
discuss their individual requirements. After identifying a particular image or
set of images, the final product supplied to the requester can be in several
forms. Please specify as much of the following information as possible:
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Date(s) of interest
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Time(s) in UTC (+5 hours from EST)
-
Type of Product (i.e. colorized, B&W, mapped, full disk, sector, etc.)
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Geographic Areas (best described using lat/long coordinates)
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Satellite id (if known)
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Channel (i.e. visible or infrared)
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Resolution (1-km is best possible for the visible channel)
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Physical features(s) to be shown
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Map projection
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Political boundaries
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Media type: hard copy or digital (please enquire for details since options
change)
Requests for data, products and documentation should be addressed to:
Commerce/NOAA/NNDC
Attn: Satellite Services Group
Veach-Baley Federal Building
151 Patton Avenue
Asheville, NC 28801
Phone number: (828) 271-4850
Facsimile number: (828) 271-4876
E-Mail address: ncdc.satorder@noaa.gov
The Satellite Data,
Products and Price Sheet will contain a complete listing of satellite data
and products along with pricing information. It is available in
various choices of formats for downloading.
Radar Data & Products
Radar data may be ordered electronically free of charge from the NCDC
NEXRAD Inventory or the "HAS" System.
NCDC also offers free Radar
visualization and data export software for Level-II and Level-III data.
For more information on Radar, please visit the NCDC
Radar Resources page.
The Radar Product Price
Sheet has further information on hard copy radar products and pricing
information. Please call NCDC at (828) 271-4800 for questions concerning
radar orders.
Certification Information
Most states require all records that are to be submitted as evidence in a court
of law to be authenticated in some way. To accommodate this requirement, the
National Climatic Data Center (NCDC) offers two types of certification of the
data maintained in our archives.
The NCDC is designated by public law 754, passed by the 81st congress as the
Federal Records Act of 1950, as the official United States archive
for climatic
records. As such, the NCDC can certify copies of all records available from the
NCDC archives. As an archive facility, the only fact the NCDC can attest to is
that exact duplicates of climatic records on file at this center have been
provided to those that request such data. The standard Department
of Commerce (DOC) or General certification of
authenticity regularly provided to clients appropriately accomplishes this. For
more detailed information and answers to Frequently Asked Questions (FAQ's)
about certification of NCDC data, please read the free
publication Environmental
Information Summaries (EIS) C-1, Weather Records in Private Litigation.
NOTE: This publication is in PDF (Portable Document
Format) and you will need to have downloaded and installed Adobe's free Acrobat
Reader software in order to view/download the publication.
ONLINE ORDERING OF CERTIFIED DATA!!!
Responding to numerous requests from our customers, the National Climatic Data
Center is pleased to announce the availability of a new web service which allows
online ordering for offline delivery of certified weather records for the
following products: Unedited Local Climatological Data
(ULCD) /Quality
Controlled Local Climatological Data (QCLCD), Edited Local Climatological
Data, the new GHCN-Daily data
and the NCEP Weather Charts.
Certified data is ordered online but delivery of certified paper copies is
still by REGULAR MAIL. Your certified order will be sent by your indicated
shipping method and normally takes 5-7 business days.
IMPORTANT: Please ensure that the specific data you
require is available by accessing the data links BEFORE you order certified
copies of these data. Please see the Online Orders for Certified
Climate Data for IMPORTANT ordering information.
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Department of Commerce certification (Form CD-64) This
is a two part certification (certification and authentication) under the Seal of
the United States Department of Commerce with blue ribbon. This is the highest
form of certification offered by the NCDC and can be attached to a total of up
to 40 pages of data.
This type of certification is signed by both the NCDC Records Custodian and the
NCDC Director as the Certifying Officer, or their designated representatives. |
(Click for larger view)
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General certification
This consists of an attached certification statement signed by a Certifying
Officer and is acceptable in most courts. The statement is affixed with a staple
to the assembled documents, up to 70
pages of data. NOTE: The General Certification is NOT
available for online ordering. |
Do you require expert testimony for court or the services of a certified
consulting meteorologist?
Please visit The AMS
Certifed Consulting Meteorologist Program web page for complete information.
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