Customer Support
For specific information regarding NCDC products and services, the customer support center is open Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time except Federal Holidays.
For Weather and Climate Data and Products
Phone: 1-828-271-4800 then press "2"
Fax: 1-828-271-4876
TTY: 1-828-271-4010
Email: ncdc.orders@noaa.gov
For Satellite Data and Products
Phone: 1-828-271-4850 then press "1"
Fax: 1-828-271-4876
TTY: 1-828-271-4010
Email: ncdc.satorders@noaa.gov
NCDC's Tax ID is #520821608.
Check Order Status
Once you have received your order number, you can check the status of your order on the Check Order Status page.
Online Store
All online data are now free to access and download for all customers. In addition, customers can order a variety of items such as CD-ROMs, DVDs, and posters through the Online Store. The cost associated with each product is displayed on-screen upon selecting it. The Online Store also provides service for our partner Data Centers, the National Oceanographic Data Center (NODC) and the National Geophysical Data Center (NGDC), and their products.
NOTE: Most offline services require an additional charge. Prepayment is required, and your customer service representative will inform you of the cost. NCDC accepts Visa, MasterCard, American Express, Discover, wire transfers, and Automated Clearing House. Please refer to the NNDC Non-Federal Customer Payment Policy for additional information.
Certified Data
Most states require records that are submitted as evidence in a court of law to be authenticated in some way. To accommodate this requirement, NCDC offers Department of Commerce certification of the data maintained in our archives. See the Certification of Data page for further information.
Data Issues
If you are a NOAA employee and have issues to report regarding the quality of NOAA data, you may file a report through Datzilla. Non-NOAA employees can send an email to ncdc.orders@noaa.gov.
Website Issues
NCDC wishes to keep its web pages free of functionality problems (including broken links and/or missing images). To report website issues, please send an email to ncdc.webmaster@noaa.gov. When informing us of problems, however, users should be aware that filters will prevent receipt of messages with no subject line or with subject lines that appear to be spam. Be sure to also include the web address of the page that you are contacting us about.
