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Customer Support

NCDC provides customers with both production climate information and raw data from the NCDC archive. To order NCDC products and services visit the Online Store or call the customer support team.

The customer support center is open Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time except on Federal holidays.

For Weather and Climate Data and Products

Phone: 1-828-271-4800 then press "2"
Fax: 1-828-271-4876
TTY: 1-828-271-4010
Email: ncdc.orders@noaa.gov

For Satellite Data and Products

Phone: 1-828-271-4850 then press "1"
Fax: 1-828-271-4876
TTY: 1-828-271-4010
Email: ncdc.satorder@noaa.gov

For Paleoclimatology Data and Products

Phone: 1-303-497-6280
Fax: 1-303-497-6513
Email: paleo@noaa.gov

For Media Requests

Katy Vincent
katy.vincent@noaa.gov

Tax Information

Tax ID: #520821608

Website Issues

NCDC wishes to keep its web pages free of functionality problems (including broken links and/or missing images). To report website issues, please send an email to ncdc.webmaster@noaa.gov. When informing us of problems, however, users should be aware that filters will prevent receipt of messages with no subject line or with subject lines that appear to be spam. Be sure to also include the web address of the page that you are contacting us about.

World Meteorological Organization (WMO) Resolution 40 NOAA Policy

NCDC data and products that contain international data may have conditions placed on their international commercial use. They can be used within the United States or for noncommercial international activities without restriction. Redistribution of these data by others must provide this same notification. The non-U.S. data cannot be redistributed for commercial purposes. For details, please consult the WMO policy.

If you have questions about NCDC's implementation of this resolution, please contact NCDC at 828-271-4800 or ncdc.orders@noaa.gov.

Online Store

All online data are now free to access and download for all customers. In addition, customers can order a variety of items such as CD-ROMs, DVDs, and posters through the Online Store. The Online Store also provides service for our partner Data Centers—the National Oceanographic Data Center (NODC) and the the National Geophysical Data Center (NGDC)—and their products.

NOTE: Most offline services require an additional charge. Prepayment is required, and your customer service representative will inform you of the cost. NCDC accepts Visa, MasterCard, American Express, Discover, wire transfers, and Automated Clearing House. Please refer to the NNDC Non-Federal Customer Payment Policy for additional information.

Check Order Status

Once you have received your order number, you can check the status of your order on the Check Order Status page.

Certified Data

Most states require records that are submitted as evidence in a court of law to be authenticated in some way. To accommodate this requirement, NCDC offers Department of Commerce certification of the data maintained in our archives. See the Certification of Data page for further information.

Consulting and Expert Testimony

NCDC is frequently called upon to supply professional meteorologists who can testify in court and render expert opinions regarding weather conditions at a given time and location. Providing expert opinions violates U.S. Government policy prohibiting competition with private enterprise, and Federal regulations do not allow it in almost all cases. Private-sector organizations that provide access to certified consulting meteorologists (CCM) include the American Meteorological Society (AMS), the National Council of Industrial Meteorologists (NCIM), and the National Weather Association. You may also consult your local telephone directory or visit the AMS CCM Finder.

Data Issues

If you are a NOAA employee and have issues to report regarding the quality of NOAA data, you may file a report through Datzilla. Non-NOAA employees can send an email to ncdc.orders@noaa.gov.